xanther · Terms of Service

Version: v1.0 Effective date: 2026-05-21

Acceptance and Important Notices

Hello, dear. Welcome to "xanther" (the "App"). The App is operated by Shenzhen Nanshengshijia Network Co., Ltd. (the "Company", "we", "us").

Please read all clauses of these Terms of Service carefully before use. Clicking "Agree", checking the consent box, or continuing to use the App means that you have read, understood, and accepted these Terms.

If you do not agree to any part of these Terms, please stop registering and using the App.

Important Notices (please read these three first)

1. The App is not a medical device. All data, insights, and dialogue are for reference only and do not constitute medical diagnosis or treatment advice.
2. The App is not a substitute for a physician, psychotherapist, or professional counseling. If you are receiving treatment, follow your physician's advice and do not change your treatment plan based on prompts from the App.
3. If you are experiencing an acute mental-health crisis or safety risk, please contact immediately:
   • 12355 — National Youth Psychological Service Hotline
   • 110 — police
   • 120 — emergency medical services
   • Or reach out to a trusted person around you

Chapter 1 — Parties and Scope

1.1 Operator

• Operating entity: Shenzhen Nanshengshijia Network Co., Ltd.
• Shenzhen office address: 22/F, Financial Technology Tower, No. 11 Keyuan Road, Science and Technology Park Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China
• Phone: +86 13524723215
• ICP filing number: 粤ICP备2025440292号 / 粤ICP备2025440292号-3

1.2 Users

• Natural persons aged 14 and over (those aged 14-18 must obtain guardian consent)
• Children under 14 may not register or use the App; see the Children's Personal Information Protection Rules for details

1.3 Scope

These Terms apply to all your use of the App (iOS / Android clients) and related services, including ring pairing, health-data collection, the awareness diary, the AI Emotion Baby, and Skill API integrations.

Chapter 2 — Service Description

2.1 What We Provide

• Health monitoring: Heart rate, HRV, blood-oxygen saturation, body temperature, steps, sleep, and other physiological data are collected via the five-element emotion ring and displayed
• Emotion insights: Based on physiological data and your awareness diary, an emotion algorithm identifies emotional frequencies and trends
• AI Emotion Baby: A large-language-model-based companion that offers emotional support and company (not counseling, not treatment)
• Data export and account deletion: You may export data or delete your account at any time

2.2 Limits of the Service

• The App is a consumer-grade emotional-wellness product focused on self-awareness and companionship. It does not diagnose, treat, or substitute for medical care.
• Data displays and algorithm outputs are for reference only; please consult a physician for any health decisions
• AI dialogue content is generated by a model and may contain errors, one-sided, or inappropriate statements — please do not rely on it blindly

2.3 Availability

• We will use reasonable efforts to keep the service stable, but cannot guarantee 100% availability
• The service may be temporarily interrupted due to force majeure (natural disasters, network outages, government action), third-party-service failures, system upgrades, etc.
• In emergencies, we may temporarily take certain features offline and will give advance notice where possible

Chapter 3 — Accounts

3.1 Registration

• You may register via SMS verification, WeChat, or Apple ID
• You must provide true and valid information; forging or misappropriating another person's identity is strictly prohibited

3.2 Account Security

• You should safeguard your account and sign-in credentials
• Losses caused by your own poor safekeeping are your responsibility
• If your account is compromised, contact us immediately at sznssj2021@163.com

3.3 Account Uniqueness

• One phone number / WeChat ID / Apple ID corresponds to a single account in the App
• You may not lend, transfer, or sell your account

3.4 Account Deletion

• You may self-initiate deletion in Me → Delete Account
• The 15-day period after deletion is a withdrawal-waiting period; after that period we will fully delete your data in accordance with Chapter 5 of the Privacy Policy

Chapter 4 — Ring and Device

4.1 Separation of Ownership of Hardware and Data

• Ring ownership: After you purchase the ring, the ring itself belongs to you
• Rights to data in the ring: The personal-information rights in the raw physiological data collected by the ring belong to you; we act only as an entrusted processor within the scope of your authorization
• The ring hardware is manufactured by partners such as Hua Xinzhi; product warranty is handled by the manufacturer in accordance with the warranty card included with the ring

4.2 Use

• Wear and charge the ring as instructed in the manual
• Do not use the ring for diving, sauna, severe impact, or other scenarios beyond its designed use
• Do not disassemble the ring; disassembly voids the warranty

4.3 Data Collection

• The ring collects data only when you are wearing it and the App is running in the foreground or in compliant background mode
• You may stop collection at any time by removing the ring, or by disconnecting in Me → Ring Management → Unpair

Chapter 5 — VIP and Paid Benefits

5.1 Benefits

• The specific content, pricing, and validity of VIP benefits are as displayed at the time of purchase
• We may adjust benefits from time to time; material adjustments will be notified at least 7 days in advance

5.2 Payment Channels

• In-app virtual benefits (such as membership subscriptions) go through Apple In-App Purchase (IAP) / Google Play Billing
• Offline courses, physical courses, and agency qualifications are not sold in the App — the App shows information only; please purchase via the official external channels

5.3 Unsubscribe and Refund

• iOS subscription: manage via Settings → Apple ID → Subscriptions
• Android subscription: manage via Google Play → Subscriptions
• Refund requests are handled per the rules of the respective channel (Apple / Google)
• Non-recurring virtual goods are generally non-refundable, but if the service becomes unusable due to a fault on our side, you may request a refund by contacting sznssj2021@163.com

Chapter 6 — User Content Rules

6.1 You Retain Ownership of Your Content

You retain the copyright to text you enter into the awareness diary, images you upload, and dialogues you have with the AI.

6.2 License You Grant to Us

To provide the service, you grant us a royalty-free, non-exclusive, revocable (revoked upon account deletion) license to use such content, after de-identification and anonymization, for:

• Training and improving the emotion algorithm and AI dialogue models
• Product-feature improvement and statistical analysis

We will not use content containing personally identifiable information for the above purposes, nor will we publicly release or transfer it to third parties for commercial purposes.

6.3 Prohibited Content

You must not post any of the following content anywhere in the App (including the diary, dialogue, avatars, nicknames, or any other input field):

1. Content that violates the Constitution or laws and regulations
2. Content that endangers national security, divulges state secrets, subverts state power, or undermines national unity
3. Content that harms the honor and interests of the state
4. Content that incites ethnic hatred or discrimination or undermines ethnic unity
5. Content that undermines religious policy, promotes cults, or feudal superstition
6. Content that spreads rumors, disrupts social order, or undermines social stability
7. Content that disseminates obscenity, pornography, gambling, violence, murder, terror, or that incites crime
8. Content that insults or defames others, or infringes others' lawful rights
9. Content that infringes others' intellectual property or trademark rights
10. Content that contains computer viruses, malicious code, or attempts to bypass our security mechanisms
11. Content containing illegal or harmful advertising, commercial promotion, or pyramid-marketing information
12. Content containing another person's personal information without authorization

6.4 Handling Violations

• We are entitled (but not obligated) to warn, remove, restrict features, suspend, or terminate accounts that post violating content
• For serious or repeated violations, we may unilaterally terminate this agreement and delete the account
• For violations suspected of being illegal or criminal, we will cooperate with law-enforcement agencies

Chapter 7 — Intellectual Property

7.1 Items Owned by Us

The intellectual-property rights in the following assets belong to Shenzhen Nanshengshijia Network Co., Ltd.:

• The App's visual design and UI resources (icons, illustrations, animations)
• The App's copy (including feature names, prompts, and tooltips)
• The App's source code, client binaries, backend services, and API protocols
• The brand names "xanther" and "xanther 情绪", trademarks, and logos
• Algorithm models, prompt systems, and knowledge bases that we have trained or fine-tuned

7.2 Items Owned by You

• Awareness-diary text, uploaded images, and AI dialogue content that you enter in the App
• Your avatar, nickname, and other personal information

7.3 Third-Party IP

• Open-source software used by the App is licensed under its respective license (such as MIT / Apache-2.0 / BSD); see Me → About → Open Source Notices
• Third-party brands referenced by the App (WeChat, Apple, Google, etc.) and their trademarks belong to their respective owners

7.4 Infringement Handling

If you believe that content in the App infringes your lawful rights, send a notice to sznssj2021@163.com; we will process it in accordance with the Regulations on the Protection of the Right of Communication through Information Networks and other applicable rules.

Chapter 8 — Liability

8.1 Your Liability

If you breach these Terms and cause loss to us or to third parties, you shall bear the corresponding compensation liability.

8.2 Limitation of Our Liability

• The App is provided "as is", without express or implied warranty regarding accuracy, completeness, timeliness, or suitability
• To the maximum extent permitted by applicable law, our cumulative liability to you shall not exceed the total fees you paid us in the past 12 months (if any), except for liabilities that cannot be limited (such as personal injury caused by willful misconduct or gross negligence)
• We are not liable for losses caused by your own conduct (breach of these Terms, mis-operations, device issues), third-party conduct (carriers, third-party SDKs, ring manufacturers), or force majeure

Chapter 9 — Service Change and Termination

9.1 Service Changes

• We may change or terminate parts of the service due to business adjustments; material changes will be announced at least 30 days in advance
• Upon service termination, we will give you a reasonable window to export your data

9.2 Termination by Us

We may unilaterally terminate this agreement and close your account in the following cases:

• You materially breach these Terms
• You have not signed in for more than 24 months and remain inactive after reasonable notice
• A law, regulation, or competent authority requires it
• The business is shut down in its entirety

Prior to termination, we will notify you by reasonable means and give you a data-export window, except where the law requires immediate shutdown.

Chapter 10 — Additional Provisions on Protection of Minors

• Children under 14 may not register or use the App; see the Children's Personal Information Protection Rules
• Minors aged 14-18 must obtain guardian consent before using the App
• For paid features, minors must obtain express guardian consent. If a guardian discovers an unauthorized purchase by a minor, contact sznssj2021@163.com for assistance

Chapter 11 — Disputes and Governing Law

11.1 Governing Law

These Terms are governed by the laws of the People's Republic of China (excluding the laws of Hong Kong, Macao, and Taiwan).

11.2 Dispute Resolution

• Disputes arising from these Terms shall first be resolved through friendly consultation
• If consultation fails, either party may bring a lawsuit before the People's Court of Nanshan District, Shenzhen

Chapter 12 — Miscellaneous

12.1 Amendments

• We may revise these Terms; we will prominently notify you in the App before the revision takes effect
• Material changes will require renewed consent; for non-material changes, continued use after the effective date constitutes acceptance

12.2 Severability

If any clause of these Terms is found invalid or unenforceable, the remaining clauses remain in force.

12.3 Entire Agreement

These Terms, the Privacy Policy, the Children's Personal Information Protection Rules, and the supplementary rules for specific features within the App together constitute the entire agreement between you and us.

12.4 Contact Us

• Customer-service email: sznssj2021@163.com
• Personal-information protection: sznssj2021@163.com
• Security vulnerability disclosure: sznssj2021@163.com
• ICP filing: 粤ICP备2025440292号 (entity) / 粤ICP备2025440292号-3 (xanther.cn)

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